CANYO builds managed IT environments designed to prevent problems before they become disruptions. Automated maintenance, security monitoring, backup verification, and controlled remediation work continuously behind the scenes — with human intervention when judgment is required.
Managed IT services for small businesses in Tucson & Southern Arizona.
Intentionally small. Technically serious. Fully transparent.
You're not buying a ticket queue — you know who's responsible for your environment, who makes the decisions, and who you can reach when something matters.
// WHO IT'S FOR
CANYO isn't for everyone — and that's deliberate. Our sweet spot is the professional-services business that has outgrown "call someone when it breaks."
// NOT SURE?
If you have employees, computers, cloud accounts, and a business that stops when they stop working — and you've realized "we'll call someone when the computer breaks" isn't an IT strategy — you're probably in our wheelhouse.
FIND OUT WITH A FREE ASSESSMENT →// WHAT WE DO
Your environment is monitored continuously — but monitoring is only the beginning. Automated health checks and remediation handle routine failures without waiting for an employee to report them. Guardz provides 24/7 MDR for security threats, while approved remediation scripts can correct common system problems automatically. Issues outside those boundaries are escalated for human intervention.
DETECT → REMEDIATE → VERIFY → ESCALATEWhen something does break, you get a real technician — not a ticket queue. Critical issues get a response in 15–30 minutes; standard issues within three hours. On-site support available when remote isn't enough.
TIERED RESPONSERecovery shouldn't depend on hoping the backup worked. Backups are performed hourly, encrypted before leaving the managed system, and stored using separated credentials and immutable object storage. CANYO verifies that backup data exists and is readable, with periodic test restores to confirm actual recoverability. Standard retention is six months, with exceptions based on client requirements.
VERIFIED. RECOVERABLE. HOURLY.Every managed device is patched, monitored, inventoried, and accounted for. Access is controlled using least-privilege principles, management connections are isolated, and important security controls are documented rather than left to memory.
BASELINE — NOT UPSELLEvery managed device, account, configuration, backup, maintenance action, and important change is documented. Your environment develops an institutional memory instead of relying on one person's knowledge.
DOCUMENTED — NOT ASSUMEDNew team member starts Monday? Their laptop, accounts, and access are ready before they walk in. Offboarding is just as clean.
DAY-ONE READYOne plain-English health report every month and a quarterly review — what's working, what's aging, what it costs. No jargon, no surprises.
FULL VISIBILITY// COMPLIANCE-READY
If your business handles sensitive client data — financial records, health information, or anything else that invites scrutiny — you need an IT partner that treats compliance as a baseline, not an upsell.
Every engagement includes documented controls, audit-ready reporting, and safeguards built around your regulatory obligations — not generic best practices. We track and evidence controls against frameworks like HIPAA, ISO 27001, and SOC 2 using dedicated governance tooling, so nothing lives in a spreadsheet.
CANYO manages the technical controls and documentation within our scope; compliance itself remains a shared responsibility between the organization, its leadership, its vendors, and its regulatory obligations. CANYO is not currently SOC 2 attested — our internal operations are being built with SOC 2 and other control frameworks in mind, with evidence and control management incorporated into normal operations.
// HOW IT WORKS
We inventory your environment — every device, every account, every risk — and document a known baseline before management begins. You receive a plain-English picture of where you stand. No cost, no obligation.
We establish the managed environment using CANYO's standardized onboarding process — deploying monitoring, security, backup, access, and management controls consistently rather than configuring each environment from scratch. We close the gaps that bite first: patching, backups, monitoring, access, and recovery. We don't try to change everything at once — we stabilize the environment first, then improve it deliberately.
Day-to-day IT becomes our job — support requests, maintenance windows, vendor wrangling, new hires. You get one number to call and a guaranteed response time.
A monthly health report and quarterly review keep you in command of the big picture: what's working, what's aging, what it costs.
// AFTER YOU SIGN
The four-step process tells you the shape of the engagement. This is what actually happens, week by week, once you decide to move forward.
By day 30, your environment is managed, documented, and reporting — not "in progress."
// ABOUT CANYO
Most IT support is built around reacting to problems. CANYO was built around preventing them. A well-managed computer should become boring — patches run, backups complete, and problems are caught before users have to report them.
// THE FOUNDER
U.S. Army veteran. Software engineering background. CANYO is named after my son, Canyon — and built to be IT you don't notice: reliable, proactive, secure, and simple. No black box, no break/fix cycle.
READ: THE STORY BEHIND CANYO →// INSIDE CANYO
We build around four principles: least privilege, defense in depth, verification over trust, and isolation by default. Our own infrastructure uses layered access, restricted backup credentials, technical network isolation, deliberate provisioning, and verification — the same standard we apply to the environments we manage.
READ: INSIDE CANYO — HOW CANYO ACTUALLY RUNS →// THE DIFFERENCE
Traditional IT support starts when someone notices a problem. CANYO starts earlier.
We monitor the environment, detect abnormal conditions, automate what can safely be automated, contain threats when necessary, verify the result, and document what happened.
The best ticket is the one your employee never has to open.
// VERIFICATION OVER ASSUMPTION
A green status indicator isn't enough. CANYO verifies the things that matter: backups aren't simply reported as successful — recovery data is checked. Devices aren't simply added to management — their status is reviewed. Changes aren't considered complete because a script finished — the result is verified against the expected outcome.
A workstation's printing service stops unexpectedly. CANYO's monitoring detects the failure and creates a ticket. An approved remediation script attempts to restore the service. The result is verified automatically. If the problem falls outside the approved remediation process, the issue is escalated for further analysis and human intervention. The employee may never notice anything happened. That's proactive IT.
REAL-WORLD EXAMPLE// HOW CANYO RUNS
Every managed environment runs on the same continuous cycle.
Know what's happening.
Identify abnormal conditions.
Use automation and approved remediation first.
Confirm the result actually worked.
Record the action and outcome.
Turn successful fixes into repeatable processes.
Automation handles repetition. Humans handle judgment.
Repeat continuously.
// OUR STACK
CANYO uses a deliberately small technology stack. Each platform has a defined job, and the pieces are selected to work together rather than creating another layer of complexity. The goal isn't to have the longest vendor list — it's to have a system we understand, can operate consistently, and can verify.
Remote monitoring & management — the platform behind our 24/7 visibility, automated patching, and rapid remote support across every endpoint we manage.
MONITORING & MANAGEMENTZero-trust remote access built on WireGuard. Management connections are built through Tailscale rather than exposing traditional remote-access ports to the public internet — reducing unnecessary exposure while giving CANYO controlled, encrypted access to managed environments.
ZERO-TRUST REMOTE ACCESSEncrypted, deduplicated, snapshot-based backups. Data is encrypted client-side before it ever leaves the system, and backup credentials are restricted so compromised endpoints can write backups without possessing the privileges required to erase backup history.
BACKUP ENGINEEncrypted, redundant cloud storage — the off-site destination our Restic snapshots land in, so recovery never depends on a single location or device.
BACKUP STORAGEAI-native managed detection and response (MDR) with 24/7 monitoring across identity, cloud, email, endpoint, and data. Automated threat detection and response with SentinelOne EDR built in. When SentinelOne identifies a threat, CANYO can automatically restrict the affected endpoint's network access through Tailscale, helping contain the incident and limit lateral movement.
THREAT DETECTION & RESPONSEOpen-source GRC platform we use to map, track, and evidence security controls against compliance frameworks — HIPAA, ISO 27001, SOC 2, and others. Controls are documented, assessed, tracked, and evidenced against applicable frameworks, giving clients a structured record to support audits and compliance activities.
COMPLIANCE & GOVERNANCE// YOUR SOFTWARE, SUPPORTED
We standardize our management and security stack so we can flexibly and securely support the line-of-business software your business already runs on. Whether that's accounting platforms, legal practice management, medical records systems, or industry-specific tools — we wrap our guardrails around your software, not the other way around.
Our stack explains what we use. Inside CANYO explains why we use it this way. SEE HOW CANYO RUNS →
// HONEST SCOPE
CANYO is a managed IT provider — not a general contractor or a break/fix computer shop.
// FULL VISIBILITY, IN PRACTICE
We promise one plain-English health report every month. Here's an example — so you know exactly what "visibility" means before you sign.
// WHAT CHANGED THIS MONTH
Every month. Plain English. No surprises.
// PRICING
Per-employee pricing that grows as you do. One predictable monthly rate, and everything in the managed service is included — monitoring, maintenance, support, and backup. No feature tiers, no surprises.
1 USER × $200
SMALL TEAM RATE · $200 / USER
Per-user pricing scales with you — $200/user up to 10, then a $2,000 base + $150/user beyond 10. Final pricing depends on environment complexity, device count, and compliance requirements — your free assessment locks in an exact number before you commit to anything.
CANYO operates on annual service agreements. Managed IT works best when the environment is treated as a system to continuously improve — not as a collection of month-to-month repair requests.
// WHAT YOU'RE ACTUALLY PAYING FOR
You're not paying CANYO to wait for something to break. You're paying for the work that happens before you ever notice a problem: monitoring, patching, backup verification, documentation, access management, maintenance, planning, and support when something does go wrong.
The goal is not to maximize tickets. The goal is to minimize them.
// SECURE REMOTE ACCESS
Whether your team is at home, on the road, or on a job site, they open their laptop and they're in — files, applications, and internal systems, exactly as if they were sitting at their desks.
Traditional remote access hangs a door on the public internet and hopes nobody knocks. Ours is built differently: management connections run through Tailscale — a SOC 2 Type II–certified platform using WireGuard-based encryption — rather than exposing traditional remote-access ports to the public internet. Every connection is encrypted end to end, and it's included in every plan.
// THE SHIFT
The difference isn't a feature list. It's a different operating model.
// FAQ
We continuously watch your servers, workstations, network devices, and cloud infrastructure for performance issues, failures, and security red flags. When something trends toward a problem — a failing drive, a service that keeps crashing, low disk space — we catch it and act before it turns into downtime for your team. Routine issues may also be automatically remediated when they fall within CANYO's approved remediation procedures. Issues outside those boundaries are escalated for human intervention.
Operating system and third-party application updates are applied automatically on a managed schedule. We test and stage updates to minimize disruption, and where possible we run patching outside of business hours. You'll see patch compliance reported every month, so there's never a question about whether your systems are up to date.
We use a tiered response system based on how severely an issue impacts your business. "Response" means a technician is actively working your issue — not an automated acknowledgment.
Most issues are handled remotely so we can start fixing things immediately. On-site support is available when the situation calls for it.
You open a ticket and we get to work. Depending on the issue, resolution follows a hierarchy: automated remediation handles known low-risk failures first, AI-assisted analysis can evaluate and execute predefined actions, and issues requiring judgment are escalated to a human operator. Every ticket is documented with the root cause and the resolution, so you always understand what went wrong and how it was fixed. No black box, no vague "it's working now" — just a clear record you can review anytime.
Backups run automatically every hour, and we don't just confirm that the job ran. We monitor and verify them, and we perform tested restores to prove your data can actually be recovered. A backup you've never tested isn't a backup — it's a hope. We don't operate that way.
Every device is patched, monitored, and accounted for — nothing falls through the cracks. Combined with ransomware-resistant backups and enforced update policies, this closes the most common gaps attackers rely on: outdated software and unmanaged devices.
When you bring someone on, we handle the technical setup so they're ready to work on day one — accounts, devices, access, and the tools they need. It's part of your plan, so there's no scramble and no extra invoice every time you grow your team.
You'll receive monthly health reports covering uptime, ticket volume, backup status, and patch compliance. We also meet quarterly to review performance and plan ahead, and we maintain full documentation of your environment. Transparency is the point — you always know what you're paying for and why.
Monitoring, maintenance, support, backups, hardware provisioning, security training, onboarding, and reporting are all part of your plan. For teams of 11 or more, Microsoft 365 Business licensing is included too. The goal is a predictable monthly cost with no surprise charges every time you need help — so you can budget with confidence.
Both. We handle hardware repair and provisioning as part of your plan — including Hardware as a Service (HaaS), where we supply, manage, and refresh your devices on a lifecycle schedule. If you prefer to own your hardware outright, we support that too. Either way, every device is patched, monitored, and accounted for.
We run regular security awareness sessions for your team covering phishing recognition, password hygiene, social engineering red flags, and safe browsing practices. Training is practical and jargon-free — the goal is to make your team the strongest link in your security chain, not the weakest.
Yes. Most issues are resolved remotely, which is faster for everyone. But when a situation calls for hands-on work — hardware installs, device setup, physical troubleshooting — we come to you. On-site support is part of your plan, not an extra charge.
We build secure remote access on Tailscale — a SOC 2 Type II–certified, WireGuard-based platform — with no exposed ports and no public attack surface. Your team reaches office systems from anywhere as if they were sitting at their desks, with the connection encrypted end to end. It's part of your plan, not an add-on.
Pricing is per-user and transparent: $200 per employee per month for your first 10 employees. That creates a $2,000 monthly base. Beyond 10 employees, you keep that $2,000 base and add just $150 per additional employee per month. So an 8-person team pays $1,600/month, a 15-person team pays $2,000 + (5 × $150) = $2,750/month. Your free assessment locks in an exact number based on your environment before you commit to anything.
For teams of 11 or more users, Microsoft 365 Business licensing is included in your monthly rate — no separate invoice from Microsoft. For smaller teams, we manage your existing Microsoft 365 environment as part of your plan, but licensing costs are billed separately.
Proactive IT means addressing problems before they become user-facing disruptions. That includes scheduled patching, health checks, backup verification, service monitoring, lifecycle planning, and reviewing trends across the environment. Our goal is not to generate more support tickets — it is to prevent them.
Depending on the issue, remediation may begin automatically before human intervention is required. We investigate, determine whether further action is necessary, and remediate when appropriate. The result is documented so there is a record of what happened and what was done. If the issue requires your involvement or approval, we contact you rather than making an unnecessary change.
CANYO securely manages the credentials and access information required to administer your environment within our agreed scope. Access is protected through layered authentication and restricted management connectivity, and privileges are limited to what is required to perform the work. We do not provide personal or corporate password management tools.
Yes. CANYO maintains documentation and control evidence within the scope of the services we provide. Where appropriate, reports can be provided to support audits, compliance reviews, insurance requirements, and internal security assessments. We cooperate with your organization and its auditors while maintaining appropriate protection around sensitive information.
No. CANYO focuses on managed IT, endpoint management, security, backup, infrastructure management, and related technology services. We do not install building cabling, security camera systems, or physical access-control systems. When those services are required, we can coordinate with an appropriate specialist.
CANYO uses Tailscale-based secure connectivity because it provides encrypted, identity-aware access without requiring traditional publicly exposed VPN infrastructure. The architecture is easier to manage across distributed environments while allowing CANYO to apply controlled access policies.
Ideally, one the employee barely notices. CANYO continuously manages the device in the background — patching it, monitoring its health, maintaining it, protecting access, maintaining backups, and addressing issues before they become disruptive whenever possible. The best IT support isn't necessarily the support you notice most. It's the problems you never have.
No. We standardize our management and security stack — the tools we use to monitor, protect, and maintain your environment — precisely so we can flexibly support the line-of-business software your business depends on. Accounting platforms, legal CRMs, medical EMRs, field service tools: we wrap our security and management guardrails around your existing software. You keep what works; we make it secure and reliable.
// CLIENT FEEDBACK
CANYO is currently building its first long-term client relationships.
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// GET STARTED
Tell us about your environment and we'll come back with a clear picture of where you stand — no cost, no obligation, no sales pressure.