24/7 Monitoring & Maintenance
Servers, workstations, and cloud services watched around the clock. Problems get flagged and fixed before they ever reach your desk.
PROACTIVE — NOT REACTIVE
ENGINEERED IT. RELIABLE RESULTS.ALL SYSTEMS MONITORED 24/7/365
Engineered IT.
Reliable Results.
CANYO delivers structured IT management for small businesses — monitoring, maintenance, support, and recovery handled end-to-end, so you can focus on the mission, not the machines.
24/7Monitoring
<3 hrResponse Guarantee
100%Backups Verified
1Flat Monthly Rate
// WHAT WE DO
Structured IT Management,
End to End
Remote Support
When something does break, you get a real technician — not a ticket queue. Guaranteed response within three hours, every time.
< 3-HOUR RESPONSEBackup & Recovery
Ransomware-resistant backups — write-only by design, so a compromised device can never erase its own history. Monitored, verified, and tested with real restores.
VERIFIED. RECOVERABLE. IMMUTABLE.Security & Compliance
Every device patched, monitored, and accounted for — nothing falls through the cracks. Documented controls come standard, not as an add-on.
BASELINE — NOT UPSELLNew-Hire Onboarding
New team member starts Monday? Their laptop, accounts, and access are ready before they walk in. Offboarding is just as clean.
DAY-ONE READYHealth Reports & Reviews
One plain-English health report every month and a quarterly review — what's working, what's aging, what it costs. No jargon, no surprises.
FULL VISIBILITY// COMPLIANCE-READY
Built for Regulated Industries
If your business handles sensitive client data — financial records, health information, or anything else that invites scrutiny — you need an IT partner that treats compliance as a baseline, not an upsell.
Every engagement includes documented controls, audit-ready reporting, and safeguards built around your regulatory obligations — not generic best practices.
DOCUMENTED CONTROLS
AUDIT-READY REPORTING
DATA SAFEGUARDS
// HOW IT WORKS
From Chaos to Managed
in Four Steps
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01
Free Assessment
We inventory your environment — every device, every account, every risk — and hand you a plain-English picture of where you stand. No cost, no obligation.
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02
Stabilize
We close the gaps that bite first: patching, backups, monitoring. Your business is protected before we change anything else.
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03
Manage
Day-to-day IT becomes our job — support requests, maintenance windows, vendor wrangling, new hires. You get one number to call and a guaranteed response time.
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04
Report & Review
A monthly health report and quarterly review keep you in command of the big picture: what's working, what's aging, what it costs.
// ABOUT CANYO
Operational Excellence.
No Surprises.
Most IT support is reactive — fixing problems as they arise, often leading to cycles of disruption. CANYO was founded to break that cycle. We don't do one-time quick-fixes; we create standardized managed ecosystems built on system longevity, continuity, and transparent reporting to business leaders. Our measure of success isn't how quickly we respond to problems — it's how few problems occur at all.
// THE STORY BEHIND CANYO
Samuel Glenn | Founder
I started CANYO after realizing IT support was stuck in reactive loops. My background as a U.S. Army veteran taught me discipline, documentation, and having a plan. Later, my software engineering studies at Colorado Technical University gave me the technical foundation to build on those lessons. Our IT framework is structured, accountable, and strongly prioritizes clear communication. This company is personal — named after my son, Canyon — and our service reflects that commitment daily.
● BASED IN TUCSON, AZ · SERVING SMALL BUSINESS ACROSS ARIZONA
// THE CANYO CORE PILLARS
01
Reversible-First Operations
Every change we make is designed to be safe and reversible. Major or risky changes are carefully vetted and never performed without explicit client approval.
02
Verification Over Assumption
We don't just assume fixes work. A ticket is closed only when results are verified against known-good system baselines. Transparency and reliability are our default.
03
Institutional Memory, Scripted Execution
We transform successful workflows into documentation and automated scripts — ensuring identical precision every time. Data governance is built in: we store only what's necessary to prove accountability, monitor performance, and guarantee backup readiness.
// OUR MANAGED SERVICE LINES
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01
Monitoring and Alerting
Continuous endpoint tracking, alert triage, and exception tracking for early detection and automated isolation of issues.
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02
Endpoint Maintenance
Script-based health checks, patch cycles, and status verification deliver consistent performance and extend device lifecycles.
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03
Remote Remediation
Fast, controlled remote troubleshooting with operational guardrails delivers rapid solutions while minimizing risk.
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04
Continuity and Backups
Always-tracked and tested backup workflows uphold recovery readiness and business continuity.
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05
Operational Reviews
We log incidents, analyze trends, and provide actionable, data-backed recommendations — providing true accountability and insight into the health of your IT environment.
// A PARTNERSHIP BUILT ON BOUNDARIES
We believe great partnerships are rooted in absolute clarity — not black box operations. We clearly define the overlap between our managed services and your critical business data, ensuring your leadership always has strategic control. Through explicit approval requirements and a policy of least surprise, we deliver stability, continual improvement, and full support — every single day.
// OUR STACK
Built On Trusted Technology
We don't build on shortcuts. CANYO runs on the same enterprise-grade tools trusted by IT teams everywhere.
N1
NinjaOne
Remote monitoring & management — the platform behind our 24/7 visibility, automated patching, and rapid remote support across every endpoint we manage.
MONITORING & MANAGEMENTTS
Tailscale
Zero-trust remote access built on WireGuard. All management connections to our infrastructure travel over an encrypted mesh — no exposed ports, no public attack surface.
ZERO-TRUST REMOTE ACCESSRS
Restic
Encrypted, deduplicated, snapshot-based backups. Data is encrypted client-side before it ever leaves the system, and snapshots are immutable — a compromised device can't rewrite its own history.
BACKUP ENGINEB2
Backblaze B2
Encrypted, redundant cloud storage — the off-site destination our Restic snapshots land in, so recovery never depends on a single location or device.
BACKUP STORAGE// PRICING
One Flat Rate.
Everything Included.
MANAGED IT — MONTHLY
$2,500/mo
Final pricing depends on company size, environment complexity, and device count — your free assessment locks in an exact number before you commit to anything.
- 24/7 monitoring of servers, workstations & cloud services
- Proactive maintenance & automated patching
- Remote support — guaranteed 3-hour response
- Ransomware-resistant, verified backups & recovery
- Every device patched, monitored & accounted for
- New-hire onboarding & offboarding
- Monthly health report & quarterly review
// FAQ
Straight Answers
What does '24/7 monitoring' actually cover?
We continuously watch your servers, workstations, network devices, and cloud infrastructure for performance issues, failures, and security red flags. When something trends toward a problem — a failing drive, a service that keeps crashing, low disk space — we catch it and act before it turns into downtime for your team.
How does patching work, and will it disrupt my team?
Operating system and third-party application updates are applied automatically on a managed schedule. We test and stage updates to minimize disruption, and where possible we run patching outside of business hours. You'll see patch compliance reported every month, so there's never a question about whether your systems are up to date.
What's the 3-hour response window — and what counts as 'response'?
When you submit a ticket, our team begins working it within three hours. "Response" means active engagement on your issue — not an automated acknowledgment. Most issues are handled remotely so we can start fixing things immediately, without waiting for someone to drive out.
What happens when something breaks?
You open a ticket and we get to work. Every ticket is documented with the root cause and the resolution, so you always understand what went wrong and how it was fixed. No black box, no vague "it's working now" — just a clear record you can review anytime.
How are my backups handled — and how do I know they actually work?
Backups run automatically every day, and we don't just confirm that the job ran. We monitor and verify them, and we perform tested restores to prove your data can actually be recovered. A backup you've never tested isn't a backup — it's a hope. We don't operate that way.
What kind of security is included?
Every device is patched, monitored, and accounted for — nothing falls through the cracks. Combined with ransomware-resistant backups and enforced update policies, this closes the most common gaps attackers rely on: outdated software and unmanaged devices.
How does new-hire onboarding work?
When you bring someone on, we handle the technical setup so they're ready to work on day one — accounts, devices, access, and the tools they need. It's part of your plan, so there's no scramble and no extra invoice every time you grow your team.
How will I know what I'm paying for?
You'll receive monthly health reports covering uptime, ticket volume, backup status, and patch compliance. We also meet quarterly to review performance and plan ahead, and we maintain full documentation of your environment. Transparency is the point — you always know what you're paying for and why.
Is everything really included, or are there hidden add-ons?
Monitoring, maintenance, support, backups, onboarding, and reporting are all part of your plan. The goal is a predictable monthly cost with no surprise charges every time you need help — so you can budget with confidence.
// GET STARTED
Get Your Free Assessment
Tell us about your environment and we'll come back with a clear picture of where you stand — no cost, no obligation, no sales pressure.